Terms of trade

Ordering

Orders placed by 3pm on a business day can be delivered the next business day. Every order is confirmed by email before it is final. Minimum order values and delivery fees depend on your delivery postcode.

Prices and payment

Prices are in Australian dollars and include GST. Payment is due before delivery by the secure link in your confirmation, unless you hold an approved corporate account, which is invoiced monthly on 14-day terms.

Changes and cancellations

Cancellations with 3 or more business days' notice are free. Cancellations within 2 business days incur 50% of the order value, and within 1 business day the full order value.

Delivery

We deliver within a 15-minute window of your chosen time. Please make sure someone is available to receive the order and that building access details are included.

Food safety and allergens

Our kitchen handles common allergens including nuts, gluten, dairy, egg, sesame, soy and seafood. While dietary items are packed and labelled separately, we cannot guarantee any item is free of traces. Food should be refrigerated or eaten within 2 hours of delivery, or within 4 hours for hot food kept in its warmers.

Photographs

Photos on our website show the style of each dish. Arrangement and produce may vary with the season.

Questions: hello@operahospitality.com

Who we are

Opera Hospitality Pty Ltd, ABN 79 647 246 400, Sydney NSW. Phone 0439 027 326 · hello@operahospitality.com